How Deliveries Works at DOKANTIME.com

 

How does DOKANTIME.COM Delivery work?

We deliver across the Dhaka City by SteadFast or PaperFly Courier and nationwide by PaperFly or Sundarban Courier or SA poribohon or with SteadTas courier service!
Deliveries work differently depending on where you want the item to be delivered and we help to get the faster delivery.

Dhaka City

We deliver across the Dhaka City by SteadFast most of the time and for Few cased we do use PaperFly Courier and in general delivery done within 24-72 hours. If your order is over BDT 10,000 in value and less than 2 kg in weight, your delivery will be free of cost. If your order may be outside these bounds, you will be quoted for delivery on checkout.

 

How long will my delivery take?

Delivery timeframes depend on where you want the item to be delivered. Here is some timing for your kind reference-

Inside Dhaka
In general; we do deliver the next day after confirmation. In exceptional cases, it can take up to 2 to 3 working days or more in that case we will update by email or over phone call.

Outside Dhaka/ Whole Bangladesh
We deliver all major cities across the country via Different Courier Services, an estimated delivery date is provided when your checkout. Most national orders are delivered in 2 to 5 business days. In exceptional cases, it can take more time but don’t worry we will keep you post time to time to give the best possible schedule time to deliver the item.

Note Most of our products we keep in stock and we usually dispatched on the same day [if the order placed the order and get confirmed before 5 PM]. If an order is placed after 5 pm, it will usually be dispatched the next day.

 

Can I pick up my items?

As DOKANTIME.com is currently an online-only marketplace, we do not offer pick-up services at this time. However, we offer fast and reliable delivery options to make sure your items reach you as soon as possible. In the future, when we add physical shops, we may offer pick-up options for your convenience. Thank you for considering DOKANTIME.com for your online shopping needs.

 

Do you charge for delivery- What’s the charge?

Yes, we charge for the shipping charge but It depends on where you want the item to be delivered and the amount of your single order. If your order amount more than BDT 10,000 it will be FREE of charge.

All Bangladesh (Pathao Courier): 120৳

Gazipur, Savar, Keraniganj: 100৳

Dhaka City Corporation: 60৳

 

 

How do I track my order?

We’ll send you an email as soon as your order has been confirmed and dispatched from our warehouse and generally, we do it on the same day if you placed an order before 5 PM. Where required, your email or SMS may include a tracking number.

Alternatively, you can jump into your account to track your order status online.

 

 

How will I know if my order has been dispatched?

We’ll send you an email as soon as your order has been confirmed and dispatched from our warehouse. Alternatively, you can jump into your account to track your order. Generally, we keep our all client posted about their package to avoid any delay to deliver the items. Keep watching your phone calls or SMS to get the item delivered to you.

 

 

What do I do if I’ve placed an order and need to change my delivery details?

Give us a call on 01811-586823, or drop us a line by email at Email us as early as possible if the item is not shipped out we’ll see what best we can do.

If your order has already been dispatched, we will unfortunately not be able to change any delivery details.

 

 

Last updated: [10 Apr 2023]